Support

Need help with Open House Studio? Contact Steeds IT at info@steeds.it.

Please include your device model, iOS/iPadOS or tvOS version, app version, and a description of the issue. If possible, include the steps to reproduce it and a screenshot. Never send your password or payment details.

Getting started

Create or sign in to your Open House Studio account on iPhone or iPad. Add your property photos, videos, realtor details and logos, then preview your presentation.

Install the Open House Studio companion app on Apple TV. Use the pairing option on your iPhone or iPad to scan the TV’s QR code or enter its numeric code, then publish your listing. Keep both devices connected to the internet during pairing and uploading.

Pairing or presentation issues

If a pairing code is rejected, return to the Apple TV pairing screen and use the code currently shown. Keep the iPhone/iPad app open until uploading finishes. Confirm that your subscription is active and that your plan has an available TV allowance.

If changes are missing from the TV, use Update Listing after editing and check the TV’s internet connection.

Subscriptions and restoring purchases

An active subscription or eligible trial is required for uploads and Apple TV pairing. The Apple TV companion app is free.

To restore access, use Restore Purchases in the iPhone/iPad app. Use the Apple Account that made the purchase and the Open House Studio account originally linked to that subscription. Contact support if access is still missing.

Manage or cancel subscriptions in your device’s Settings under your Apple Account → Subscriptions. Apple handles billing and refund requests.

Account access and deletion

Use Forgot Password on the sign-in screen to request a recovery email. Check your junk folder if it does not arrive.

To delete your account, use Delete Account in the app and follow the confirmation instructions. Deleting an app account does not cancel an Apple subscription; manage that separately through Apple.

For privacy or data-deletion questions, email info@steeds.it. See our Privacy Policy and Terms of Use.